Contact information

At Storvella, we are committed to providing helpful and responsive customer support. Whether you have a question about a product, need assistance with an order, or have a shipping or return inquiry, our support team is available to assist you.

Support Email

For general questions, customer support, product information, order assistance, returns, refunds, or other inquiries, please contact us at:

Email: support@storvella.store

We recommend including your order number when contacting us about an existing order so that we can assist you more efficiently.

Customer Support Phone

For customer support and order-related inquiries, you can contact us at:

Phone: +1 202-347-5115

Please have your order number available when contacting us about an existing order.

Live Chat & Chat Bot Support

You can also contact Storvella through our Live Chat / Chat Bot Support available on our website.

Our chat support is available 24/7 and can assist with general questions about products, orders, shipping, returns, and other common inquiries.

For matters that require additional review, our support team may ask you to contact us by email.

Customer Support Hours

Our regular customer support hours are:

Monday – Friday
9:00 AM – 5:00 PM ET

Chat Support: Available 24/7

Connect With Us on Social Media

You can connect with Storvella through our official social media channels for store updates, product information, announcements, and other content.

Social Media: Official Storvella social media channels

Only official Storvella social media accounts should be used when contacting or interacting with our store.

Customer Feedback

We value customer feedback and use it to help improve our products, services, and shopping experience.

For suggestions, comments, or general feedback, please contact:

Email: support@storvella.store

Please include relevant details in your message so our team can understand and review your feedback.

Order or Shipping Inquiries

If you have a question about an existing order, delivery, tracking, address, cancellation, or shipping issue, please contact us at:

Email: support@storvella.store

Phone: +1 202-347-5115

For faster assistance, please provide your order number, the email address used during checkout, and a brief description of your inquiry.

Contact Form

Customers can also contact Storvella through the contact form available on our website.

The contact form may include:

  • First Name

  • Last Name

  • Email Address

  • Phone Number

  • Message

Please provide accurate information and a clear description of your question or request so that our support team can respond appropriately.

Business Information

Store Name: Storvella

Support Email: support@storvella.store

Customer Support Phone: +1 202-347-5115

Business Days: Monday – Friday

Support Hours: 9:00 AM – 5:00 PM ET

Chat Support: Available 24/7

Business Address: 1000 F St NW, Washington, DC 20004, USA

We aim to provide clear information and helpful customer service throughout your shopping experience with Storvella.